Frequently Asked Questions

Exigo is an IT desktop that centralizes your company's internal business communications in a single, secure, web-accessible interface. Exigo has created a complete business communication platform for small businesses, corporations and other associations looking to compete in today's market without the costly investment in software, hardware, IT staff, and the development of an intranet, extranet, and other time-consuming infrastructure.

Exigo has developed this easy-to-use, secure application to allow users to conduct email, track project and work hours, file share and instant message with other users, update and maintain schedules and utilize personal contact managers, post company messages, mail broadcast, and manage administrative functions, from anywhere you have Internet connectivity. Exigo Office will offer your company the ability to converge internal business communications in a single interface and communicate more effectively.

An Application Service Provider, or ASP, is any company that provides business related applications to your business. Many businesses today outsource core business functions to an ASP in order to reduce costs, simplify integration, and alleviate time-consuming operational tasks so they can concentrate on their core business function.

But Exigo provides more than just applications. We provide a web-accessible interface that allows a company and its users access to critical business information, in addition to enabling communication with its customers, employees, consultants, and partners in one central location. This includes a place to conduct email, track project and work hours, file share and instant message with other users, update and maintain schedules and utilize personal contact managers, post company messages, mail broadcast, manage administrative functions, and much more. You also gain access to top news headlines, weather, stocks, and other customizable links, all in one central, secure, location. An ASP is a business tool that can be used by anyone to help manage and grow his or her business in today's ever-changing world.

For more information on ASP's and how a business can select the right ASP for them, read PC Magazine's article "Outsourced Software", April 3rd, 2001.

Exigo can save you thousands of dollars in IT infrastructure costs, in addition to saving you months of time. Rather than purchasing your own mail servers, a variety of 3rd party software, and hiring IT staff, Exigo can have your company's email, calendaring, time clocks, customer management, file sharing, intranet, and more, up and running in a matter of hours. More importantly, being a web based system all users can gain access from anywhere in the world, so long as they have an Internet connection.

For added simplicity as a business grows, a company can add new users to the Exigo system in a matter of seconds: not hours. And Exigo provides additional services not found on other desktop IT systems such as mail broadcast capabilities, stock and weather tracking, and more.

Exigo guarantees it will save you substantial time and money on all core IT functions.

Yes! Exigo is both secure and reliable. Exigo was developed in conjunction with DataSight, an established Dallas-based consulting firm specializing in the development of custom software and network packages dealing with E-Commerce, call centers, inventory management, payroll processing, accounting, network design, intranet, extranet, and global network solutions.

DataSight has developed a solid reputation over the last 4 years for outstanding professional service and a strong technology and development team.

A lot! As any business that has set up an IT infrastructure knows, there can be months of preparation involved before a mail network, intranet, or customer management system is implemented. Hiring of IT staff and implementation of hardware and software is just the beginning, not to mention the on-going maintenance involved in adding new users, updating security, or changing settings. With Exigo, these functions are ready-to-go and can be accesses from the convenience of any internet-connected computer. Security is maintained through restricted Administrative access.

Exigo wants you to understand the value we offer your company. We can save you money on your infrastructure, while helping you avoid the costly IT learning curve most businesses face. Both small and large businesses require basic internal communications such as email, file sharing, project tracking, calendar and contact applications, and customer management, to name a few. The time it takes to implement these core IT functions, such as finding good IT staff, purchasing hardware and software, implementing the system, and setting up new users, can take anywhere from 2 to 6 months. Its not unusual for a 25-employee organization to spend more than $100,000 per year in IT costs alone!

But simply by switching to a trusted and complete web-accessible IT solution, such as Exigo, your business can save thousands of dollars in set-up and maintenance, in addition to alleviating the burden of implementing an IT solution and taking focus away from your core business operations.

It's never too early to start using Exigo. No matter what size company you may be, there are numerous functions such as email, calendar and contacts, file sharing, customer management, and so forth that are a staple business operation.

Exigo Office was designed to accommodate a single user up to several hundred users, providing a variety of IT, business, and customer management features that every business uses to communicate with clients, customers, or other employees. In addition, small businesses will find added benefit from the Exigo system because of its hassle-free maintenance, customization, and easy web-based accessibility (so you can access your files, customers, and email while you travel). Its one less thing you'll have to worry about so you can concentrate on building your business!

Exigo also offers special Small Business and Individual pricing packages. For more information, contact an Exigo representative, and start your 30-day Free Trial.

Yes. Exigo offers a complete business and customer management solution. Exigo provides all core business communication applications and complete administrative functions for managing all user accounts. In addition, Exigo can integrate your company's web site and e-commerce platform into a products database, customer management tool, warehouse and shipment tracking, and much more, for seamless integration of your core business functions.

If your business has more than 500 employees, please contact Exigo and discuss your unique needs with a Sales Representative and Development Team Member.

Yes! Exigo has a team of talented and experienced database developers, programmers, web designers, and project managers that can work with you on any project. Whether you're considering incorporating e-commerce functionality into your web site, upgrading your Company's internal network or server room security, or even a complete conversion of your office filing system to a database-driven web-accessible platform, our development team is available.

They have created custom programs for companies including the Internal Revenue Service, AMSPEO, and Travel Wizard, among many others, and adhere to the strictest of security, professional, and programming standards.

Please call us for a custom quote, we'd be happy to have a development team member and account representative discuss your unique needs. No two customer applications or implementations are ever exactly the same. Whether your application is for a global enterprise with your own servers - or in an ASP model - we begin each engagement with a firm understanding for your needs followed by a mutually agreed upon implementation plan.

Exigo exceeds the industry standards of security for your company's sensitive information. Our customers' information remains intact and uncompromised from login to logoff, using SSL 128 bit encryption on all transactions between your computer desktop and the Exigo system.

Exigo has also implemented the highest level of security on our physical and hardware infrastructure, incorporating secure servers and firewalls that provide a secure barrier to hackers, in addition to a highly specialized security to any physical access such as fingerprint laser-ID technology on server room entrances.

For additional security our Strategic Alliances include Software Escrow Providers - where you data is kept safe and secure.

Exigo utilizes state-of-the-art data center with servers in an environment that features redundant power supplies, fire suppression systems, multiple OC fiber connections and OSPF routing within the network to ensure uninterrupted connectivity. In addition, our server rooms contain highly specialized security to any physical access such as fingerprint laser-ID technology.

Your Exigo account can be deployed and fully functional within 12 hours of sign-up*. Becoming an Exigo client is easy and affordable, and the process can be done in a few simple steps via the Internet or by telephone.

We encourage businesses that are new to Exigo Office to sign up for our 30-day Free Trial, and test out all customizable features available to your business, in addition to viewing our pricing plans and service options.

Very little. Since Exigo is a web-based system, all your company requires is a computer with Internet access, and a web browser. There is no special software to download or hardware to install in order to use or view the Exigo system: it's as simple to use as any web page. In addition, Exigo manages all its hardware and technical support so you don't have to worry about hardware failure or the rising cost of maintaining an IT staff.

Exigo is virtually limitless in the number of users you may add. Our internal mail servers can handle tens of thousands of simultaneous users, and users can be easily added and maintained through the system's Administrative functions.

Based upon our Exigo Corporate Pricing Plan, you have a range of users your company can add or delete from the system without any change in monthly cost* (i.e.: 30-40 employees). Additional users can be added above the selected Pricing Plan Package at any time with no administrative delays; Exigo will simply switch your company to the next-level pricing plan, which will be reflected on the following month's statement.

*Cost refers to the base monthly fee, but excludes any additional fees that may be imposed due to additional storage or other services.

Not necessarily. All primary IT functions can be outsourced to a 3rd party vendor, while still maintaining a high level of security within the company. Exigo has spent hundreds of thousands of hours putting together an exceptional system that addresses all core IT functions, in addition to incorporating hassle-free administration maintenance and system management.

And with the Exigo system, there is the added benefit of having a web-based system that can be accessed from anywhere in the world, with all the same security and administrative functions as a traditional IT system. We recognize however that larger institutions have core IT systems in place and may opt for an "Enterprise" license. Please contact us to help determine your needs.

Within a few minutes! It's that easy!

An individual who has been granted Administrative access to the Company's Exigo system can add, edit, or delete users, maintain email accounts, and set site restrictions as needed. Also, all administrative changes take effect immediately.

A variety of features can be customized on the Exigo Office system, including: Adding your company's name and logo, changing overall color schemes, and setting individual user accounts and restricting access to specific functions.

Specifically, individual users can customize their personal system including weather, favorite links, stocks, and news stories from over 200 categories, in addition to creating personal mail folders, online document folders, and other file sharing folders. Any customization an individual user establishes is applied only to that account, and is not seen or shared with any other user.

Your company's security is a top priority, as is ease-of-use. That's why the Exigo Office team is standing-by to help with technical support and customer service issues at all times.

The Exigo Office customer service team can be reached Monday through Friday, 8:30am to 5:30pm (Central time), or via email at either techsupport@exigooffice.com or customersupport@exigooffice.com.